Refund policy

We do not accept any returns and do not issue refunds. During the COVID-19 pandemic and until further notice, we are not offering exchanges. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us
You can always contact us for any return question at bhshop@branksome.on.ca.